Enlighten Actions
Make smarter decisions at the speed your business demands. Proactively zero in on execution gaps and drive your business forward with insights and answers from Generative AI.
Enlighten Actions is purpose-built AI for CX leaders. Increase decision velocity and realize business goals faster by identifying automation opportunities and streamlining work. Gauge the levels of your service against industry standards and develop actionable plans to achieve your business objectives quickly.
By leveraging specialized AI models for CX, the latest generative AI models, and advanced applications within CXone, businesses gain faster access to data and analysis to pinpoint the best opportunities for automation, and to understand how business goals are met with insights into the best next steps to achieve necessary outcomes.
RETRIEVE ALL THE DATA YOU NEED
Understand all the discreet layers of the best conversations
- Understand how business goals are met with insights into the best next steps
- 20+ years of conversational intelligence
- CX stakeholders can better engage, predict, and take actions to improve agent empowerment, consumer experiences, and operational excellence
RICH, REAL-TIME INSIGHTS TO DRIVE RESOLUTION
Use AI for an actionable plan
- Knows the optimal ways to resolve issues and how to use tools and systems within the business to accomplish necessary tasks
- Real-time insights into what’s driving volume
- Gain understanding of how business goals are met
BUILD HIGHLY EFFECTIVE AND IMPACTFUL AUTOMATION
Execute your plan with a touch of a button
- Actionable information on the best opportunities to automate work to meet business objectives
- Scalable delivery and implementation – thousands of models out-of-the-box
- Comprehensive suite of solutions to implement recommendations rapidly
KEY FEATURES
- Faster access to data and analytics
- Built for security, privacy, and compliance
- Enables AI-driven IVA’s built for business
- On-demand access on how your business is running and how to take action
- Quickly identify root causes of issues
BENEFITS
- Leverage data to improve self-service channels
- Increase self-service success and first contact resolution
- Accelerate time to value on automation
- Decrease costs across entire organization
- Harness personalized insights for targeted actions