Enlighten CoPilot
Level up with an AI-powered companion. Promote efficient work with fewer repetitive tasks and faster access to knowledge for contact center employees.
Enlighten Copilot is purpose-built AI for employees. Amplify skilled labor at a reduced cost, promoting efficient work with fewer repetitive tasks and faster access to knowledge. Specifically designed for agents and supervisors, Enlighten Copilot provides advanced tools that promote efficient work with conversational knowledge, on-demand guidance, and task automation.
This by-their-side conversational AI experience acts as an empowerment multiplier to produce accurate, informed, and brand-specific conversational responses leaving agents with fewer repetitive tasks and faster access to knowledge and answers. Supervisors can provide smarter guided interactions and AI-driven coaching to improve the overall agent and consumer experiences.
KNOWLEDGE FOR YOUR WORKFORCE
The right response at the right time
- Provides automatic, proactive prompting of content specific knowledge articles
- Knows the optimal ways to resolve issues and how to use the tools integrated into your system
- Provide one source of truth, including interaction summaries for entire customer relationships
SUPER-HUMAN AGENTS
Simplify the agent experience
- Agents can easily navigate multiple systems and channels
- Makes every CX employee an informed, guided, and powerful super-employee
- Advanced tools that promote efficient work and augment the agent experience
GUIDED SUCCESS FROM SUPERVISORS
Balance great CX with operational efficiency
- Smarter guided interactions and AI-driven coaching to improve the overall agent and consumer experiences
- Proactive alerts for areas that need supervisor attention for better visibility and preparedness
- AI-driven tools for supervisors that offload repetitive tasks and provide better insights for better decisions
Enlighten Copilot assists agents by using Generative AI to generate personalized guidance tailored for every interaction.
Elevates Supervisors’ business impact by facilitating real-time tasks, enhancing operational insights, and driving strategic recommendations