Manage an account following bereavement.

We’re sincerely sorry for your loss and aim to make updating or closing your loved one’s energy account as easy as possible.

The Australian Death Notification Service has simplified this process by simultaneously notifying multiple organisations that a person has passed away.

To notify ActewAGL and other organisations via this service, please visit the Australian Death Notification Service website and provide:

• details of the person who has passed away
• confirmation you would like to notify ActewAGL
• your details.
  
  

The Australian Death Notification Service will validate the information you provide against the Australian Death Check and pass this on to our team. We will then contact you to action your request. We’ll ask for a copy of the death certificate and the executor of the Will, grant of probate or Letters of Administration document (if you have them).

Alternatively, if you’d prefer to speak with us directly, call 13 14 93 (Monday–Friday, 8am–6pm).