Kerbside clean up

Bookings

• Households that pay a domestic waste service are entitled to four bulky waste collections per year. These entitlements reset annually on 1 January.
• Residents can only book one kerbside collection per domestic dwelling at a time.
• If you are moving do not book a kerbside collection that will occur after your move out date. Take your items and book them in at your new property.
• Kerbside collections booked to a rental property by a tenant that moves out prior to the collection date will be treated as illegal dumping and penalty notices may apply.

Collection size

• Each collection must be no more than one cubic metre in size - 1m x 1m x 1m, height x width x depth (about the size of a small box trailer).
• Collections must contain accepted items only.
• Items must be able to be safely lifted by two people.
• Ineligible items will not be collected.

Collection placement

• Items for collection must only be placed at the kerbside the night before the scheduled collection date
• Items must not obstruct footpaths, walkways, utility installations or disrupt pedestrian traffic.
• There must be clear access to your pile at the time of collection.
• Scrap metal items need to be stacked separately from any general waste items as these are collected by separate trucks.
• Doors must be removed from whitegoods that are booked for safety reasons, including but not limited to fridges, freezers, dryers and washing machines.
• Garden prunings must be cut into 1metre lengths and tied in bundles that can be lifted by a single person.
• Items must be bagged or boxed to prevent the potential for wind-blown littering.
• Items placed behind the property line will not be collected.

Collection times

• If you book a kerbside clean up before 4.30pm on Friday afternoon, we can usually collect your clean up the following week.
• During peak times, the wait may be a little longer. Your confirmation email will include your collection date.
• Your items will usually be collected by the contractor between 6am – 4pm on your collection day.
• There are times when delays in collections occur and your items may not be collected until the day after your scheduled pick up.

Issues with collections

• When an oversized pile is presented for collection only the allocated amount for the booking (one metre cubed) will be collected.
• Any material left behind from an oversize collection or ineligible items is the responsibility of the resident to remove from the kerbside.
• Items not removed from the kerbside within a week (seven days) will be treated as illegal dumping and fines apply.
• Piles blocked by cars or other vehicles may not be collected.
• The placement of bulky waste items out on the kerbside without a kerbside collection booking as per our current procedures will be considered as illegal dumping and individuals may face penalty notices.

Need to cancel/ or change your booking?

• Changing your booking (type of booking) must be completed five days prior to your service
• Cancellations to bookings must be made at least two business days prior to the scheduled collection date.
• If a collection is cancelled within one business day of the collection date, it will be deducted from the household's annual allocation.

Report a missed kerbside clean up

Allow up until 12pm the following day for your pick up to occur, as there may be delays with the scheduled collection.

My Waste Bin app

Download the My Waste Bin app, and you can check your clean up day, what we can and can't take, and make your clean up booking in a few clicks, wherever you happen to be.

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