How can I get started with Care Connect?

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Call our friendly team who will guide you through the ‘My Aged Care’ registration process.
- To apply for a Home Care Package, you will need to register with ‘My Aged Care’. This will take approximately one hour and is completed online or via the phone.
- There is no obligation to join Care Connect at this stage.
Meet the Aged Care Assessment Team (ACAT), who will come to your house to discuss your needs.
- The ACAT is a Government representative.
- You can expect some questions about how you manage day-to-day activities or where you think you need support. They may also ask to speak to your doctor or specialist.
- Care Connect will not be present at this meeting but will provide helpful advice on how to best prepare you for this conversation.
Receive the outcome of your assessment regarding the level of care you have been approved for.
- You will receive a letter from ‘My Aged Care’ with this important information.
- Not everyone qualifies for a package. However, Care Connect is here to share our expertise and discuss other options you may be eligible for.
- Over 90% of our clients are eligible for other funding such as the Commonwealth Home Support Programme.
Join the national Home Care Package waiting list and apply for interim care services.
- Care Connect can arrange for interim care while you wait in the queue for a package to become available.
- During this time, you will receive a letter with an update from ‘My Aged Care’ on how you are progressing in this queue.
- This list is managed by ‘My Aged Care’ and may take up to 12 months.
Receive a letter confirming your Home Care Package is assigned and its start date.
- This is the letter you have been patiently waiting for.
- Now is the time to start looking for an approved Home Care Package provider, at this point we ask you to consider Care Connect.
- To commence your services, you must pass on the referral code (in this letter) within 56 days to your chosen provider
Create a care plan that outlines your goals for the next 12 months, to support you living at home.
- Unlike other providers, your dedicated Care Connect Care Manager will help you create a comprehensive care plan.
- Your care plan will combine services, products and possibly activities personalised and tailored to your needs.
- When you choose Care Connect as your approved Home Care Package provider, you can start enjoying services within 4-6 weeks of finalising your care plan.