What is a handling fee and when is it charged?

1. What is a handling fee? This handling fee is capped at $120 for all one-off purchases and reimbursements over $1000.  The handling fee is not charged separately. It is delivered as part of an all-inclusive service price to clients, in line with Government guidance. 3. Is the handling fee capped for higher-cost items? 4. Is the handling fee charged as a separate fee? A handling fee is charged to offset our administrative costs associated with reimbursements and one-off purchases. This includes the processing of invoices.  Unlike other providers, Care Connect does not charge a set fee, instead just this modest percentage for handling. 

2. When is the handling fee charged? A handling fee is only charged on: (1) reimbursements for products purchased in relation to your care; and (2) one-off purchases made by us on your behalf. Please refer to the diagram to help understand that the handling fee is ONLY applied on specific components of the 71% service allocation of your package.

3. Is the handling fee capped for higher-cost items? This handling fee is capped at $120 for all one-off purchases and reimbursements over $1000. 

4. Is the handling fee charged as a separate fee? The handling fee is not charged separately. It is delivered as part of an all-inclusive service price to clients, in line with Government guidance.