Find my bin collection day

When you need to do this

If you live in a house or an apartment in our area, you need to put your bins out the night before your collection day.

• Rubbish (red lid) bins are collected weekly or sometimes several times a week for large apartment buildings.
• Recycling (yellow lid) bins are collected weekly.
• Garden organics (green lid) bins are collected every second week on the same day as your red lid and yellow lid bin.
• Bins are emptied any time from 6am to 6pm on your collection day, including all public holidays.

We don’t collect business or commercial bins. Find out more about business waste and recycling.
 

What you need to do

1. Work out your collection day

   • If you live in a house or small apartment block, you can enter your street address in the search bar or zoom into the map to find your collection day and download a collection day calendar.
   • If you live in an apartment, confirm your collection day with your building manager.
   • If you’re a building manager or caretaker of a larger or high-rise apartment building, please contact us to confirm your collection days. Your bins may be collected several times a week.
   • If you’re participating in the food scraps recycling service, check your food scraps (maroon lid) bin collection day in the table further down the page

2. Prepare your bins for collection

   • Bins are emptied any time from 6am to 6pm on your collection day. 
   • Put bins out the night before collection day, to ensure they aren’t missed. Bins should be near the kerb, where they won’t block vehicles or people walking or riding.
   • Place all items in your bins. Extra rubbish, bags or other materials left next to the bin won’t be collected.
   • Don’t overfill your bin – make sure the lid closes easily. Overfilled bins are hard to empty and spilled litter attracts pests and vermin.
   • Don’t pack bins too tightly. Collection vehicles can’t pick up heavy bins.

3. Bring your bins in after collection and keep them in good condition

   • Bring bins back in within 24 hours of collection and store them on your property. 
   • Don’t leave your bins on the street between collections. Bins left on the street or footpath can be a safety hazard and create litter when accidentally knocked over. They’re also more likely to be damaged, stolen or lost.
   • Clean your bin regularly to remove any debris and liquid. This will help prevent odours, pests and vermin.
   • If your bin has cracks, missing wheels or a broken or missing lid, complete this form to organise a repair or replacement.

• If your bins aren’t collected

  If your bins have been missed you can report a missed waste collection. Once reported, missed services will be collected within 2 business days. Please leave your bins outside until they have been emptied.

• If you can’t store your bins

  All your bins must be stored on your property between collections, not on the footpath or street. Please contact us if you have problems storing your bin on your property between collections.

• If your bin is damaged or missing

  If your rubbish, recycling or garden organics bin is damaged or missing, complete this form to organise a repair or replacement.

• If you don’t have a bin

  If your bin is missing, complete this form to organise a replacement.

  If you’re living in a property that doesn’t have a red lid or yellow lid bin, you’ll need to start a rubbish and recycling service for your property. Only ratepayers, property owners and managing agents can do this.

  You can also order a free garden organics (green lid) bin for your property. If you live in an apartment, check first with your building manager or caretaker.

• If you’re a business

  If you’re a business, you’ll need to arrange a private waste and recycling collection. Our services are only for residents. Please refer to our waste and recycling information for business.

• What we can’t collect

  These items should never be put in any of your household bins:

  • Building waste or renovation materials 
  • Chemicals
  • Clinical waste
  • Electronics and batteries 
  • Energy saving and fluorescent light globes
  • Gas bottles
  • Liquids – flammable and non-flammable
  • Oils
  • Paints and solvents
  • Poisons
  • Soil

  Check what is and isn’t accepted in your recycling and garden organics bins.

  Find ways to safely and responsibly dispose of these items.

Food scraps recycling service collection days

If your household is taking part in our food scraps recycling service, check the table below to see when your maroon lid food scraps bin is collected.

You can also use this guide to prepare your foods scraps for collection.