How do I book an appointment?
Overview
If you need personalised assistance or want to speak directly with a Clean Energy Regulator representative, you can book an appointment for a phone or video call. Appointments are available for support with topics such as account setup, certificate claims, reporting obligations, and scheme participation.
๐งพ Appointment Types Available
You can request appointments for:
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Setting up or accessing your REC Registry or Client Portal account
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Assistance with STC or LGC claims
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Help with NGER reporting or safeguard obligations
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Support for Emissions Reduction Fund (ERF) project registration
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General queries about scheme participation and compliance
๐ How to Book an Appointment
Option 1: Request an Appointment Online
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Visit the Clean Energy Regulator contact page
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Use the general enquiry form or specific support form related to your program
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Select "Request a callback" or indicate you’d like to book a time
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Provide:
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Your full name
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Organisation name (if applicable)
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Contact phone number or email
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Preferred days/times
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Reason for the appointment
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Option 2: Call to Request an Appointment
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Phone: 1300 553 542
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Hours: Monday to Friday, 9:00am – 5:00pm AEST
Let the support officer know you'd like to book a time with a program specialist.
Option 3: Email Your Request
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Include your contact details, topic of enquiry, and preferred times.
๐ Appointment Duration & Format
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Appointments typically run for 15–30 minutes
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May be conducted via:
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๐ Phone call
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๐ป Microsoft Teams or Zoom video meeting
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You’ll receive a confirmation email with details and a calendar invite (if online)
๐ง Tips to Prepare
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Have your account ID, project number, or system details ready
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Prepare any questions or documents you'd like to discuss
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Join video appointments a few minutes early to test your connection