Good to Know – Fixed Rate Guidelines: The following provide a uniform response for inquiries revolving around our fixed-rate products:

• Extra repayments up to $20,000 per year based on the anniversary of settlement date are allowed on Fixed Rates loan accounts (and linked offset accounts).

• In the 3- year fixed rate example the customer could transfer $20,000 p.a. into the linked Offset Account ($60,000 in total) and would NOT be exposed to break costs.

• We don’t limit the Offset Account benefit to the $20,000 limit.

   

  Operationally – we only invoke the break cost option if the customer has substantially reduced the loan. If the customer made a $25,000 lump sum payment it is unlikely that we would invoke break costs (but technically we could). If the customer transferred $100,000 into their Offset

  Account, then yes, the customer would get the full $100,000 benefit and yes would be exposed to break costs.

  How do we handle – Requesting for an Indicative Fixed Break Cost Request in Coral: Kindly assign the request to the Treasury Team for them to receive the notification from their end.

  How to organise fixed break quote request in Coral.

• On loan facility, select ‘Actions’ tab, then select ‘New action’.

• A pop-up box will show, under ‘Type’ select ‘Fixed rate break cost request’ and under ‘Assign to’ select for Carlo Rosas (Treasury Team Lead) so he can assign to his team

  Example note template you can add in when requesting:

• Please provide an indicative fixed break cost figure for account # 4000XXXXX as at dd/mm/yyyy;

• Please provide an indicative fixed break cost figure for account # 4000XXXXX for a bulk reduction of $XX0,000.00 as at dd/mm/yyyy;

• Please provide an actual fixed break cost figure for account # 4000XXXXX as at dd/mm/yyyy;

Please provide an actual fixed break cost figure for account # 4000XXXXX for a bulk reduction of

$XX0,000.00 as at dd/mm/yyyy.