Servicing, tyres and repairs

It’s the responsibility of each fleet driver to ensure your vehicle is serviced in accordance with the manufacturer’s handbook (usually located in your glove box).

You can take the vehicle to any authorised franchised dealership or one of our preferred service agents: MyCar Tyre & Auto, Bridgestone Tyre and Auto, or Tube Mobile for at home or office mobile servicing.

While Custom Fleet does not provide replacement vehicles at servicing, some of our preferred repairers may do so free of charge.

When scheduling a service or maintenance, please advise the provider it is a Custom Fleet vehicle.

They will call us for authorisation before beginning work.

If you are on a fully maintained lease with Custom Fleet, you may be eligible for a free relief vehicle in the event your leased vehicle is off the road for more than 24 hours due to mechanical breakdown.

Please contact your Fleet Administrator for eligibility. Tyres may be included as part of a fully maintained lease.

For tyre replacement, puncture, or repair, please refer to the key contacts section at the top of this page, or the Custom Fleet Drive app.