Having Trouble Paying Your Council Rates?
We understand that life can be unpredictable, and sometimes it’s hard to keep up with rate payments. If you're having difficulty paying your council rates, Kookaburra City Council offers a range of options to help.
🛠️ Payment Support Options
1. Set Up a Payment Plan
You can request a tailored payment arrangement that allows you to pay in smaller, manageable instalments over time.
➡️ Request a payment plan
2. Apply for Financial Hardship Support
If you're experiencing financial hardship due to unemployment, illness, or other personal circumstances, you may be eligible for our Hardship Policy. This may include deferred payments, waived interest, or extended payment terms.
📄 Download Hardship Application Form
3. Pay via BPAY or Centrepay
Flexible payment options such as BPAY or Centrepay (if eligible) can help you stay on track with smaller regular deductions.
4. Talk to Our Rates Team
Our team is here to help you explore the best option for your situation. We treat all conversations confidentially and with empathy.
⚠️ Avoid Extra Fees
If you’re struggling to pay, reach out early to avoid:
-
Interest charges on overdue amounts
-
Final notices or debt recovery action