Financial hardship
Council has special financial hardship policies in place to support those who have difficulty paying their rates.
If you are experiencing difficulty in paying rates or charges, please contact Council to discuss a possible payment arrangement or make an application under Council’s Financial Hardship Policy.
Benefits of the financial hardship policy can include:
- Interest not being charged on arrears for a set period of time
- Write-off interest on rates and charges already incurred either in full or part
- Enter into an arrangement for payment of outstanding rates and/or charges
Financial hardship – natural disaster
In December 2019 Council introduced a new policy for residents impacted by formally declared natural disasters, which can include bushfires, droughts and floods.
Council will grant financial relief by deferring the due date for payment of rates and charges in a given financial year, allowing the ratepayer/property owners the subsequent two years to pay the outstanding rates and charges off via a payment plan.