Online claim portal
For non-urgent claims, you can now use our online claim portal to lodge and check the status of your accident claim.
If you require urgent assistance, please call 1300 139 555. For online claims, you’ll need the following details to get started:
- Current email address
- Vehicle registration number
- Incident information (see the checklist on this page)
Then follow the below steps to lodge your claim:
- Visit our online claims portal
- Enter your details to generate a one-time access code
- Enter code and the claim capture process
- Follow the prompts to provide all the required incident details
- Once complete, you’ll receive a confirmation email and we’ll be in touch to discuss next steps