Damaged, faulty or wrong product

Faulty product

If the product is still within warranty, we may assess and repair at our expense.
If the product is out of warranty and not covered under the Consumer Guarantees Act (CGA), we can organise a repair, at your expense.  If the fault is deemed to be a manufacturing fault, we may cover the cost to repair.

Where your product is covered under the CGA, we will discuss this with you based on your products fault.



Wrong product
If you have ordered something online and received the wrong product, we are so sorry!  Please contact us with your order details and we will arrange pickup at our cost for an exchange or refund.

Damaged product
Please contact us and we will organise the return of the product and packaging for inspection and endeavour to send you a replacement as soon as possible.