How to Reset Your Password

✅ Step-by-Step Instructions

1. Go to the Portal Login Page
   Visit my.kookaburra.nsw.gov.au and click “Login” at the top right corner.

2. Click “Forgot Password?”
   On the login screen, click the “Forgot your password?” link below the login fields.

3. Enter Your Email Address
   Type in the email address associated with your portal account, then click Submit.

4. Check Your Email
   You will receive an email from noreply@kookaburra.nsw.gov.au with a link to reset your password. The link is valid for 30 minutes.

5. Set a New Password
   Follow the link and enter a new password that meets the following criteria:

   • Minimum of 8 characters

   • Includes at least one number

   • Includes one uppercase letter

   • Includes one special character (e.g. !@#$%)

6. Log In
   After resetting your password, return to the portal and log in with your new credentials.

🔎 Need More Help?

If you don't receive the reset email within 5 minutes:

• Check your spam or junk folder

• Make sure you're using the correct email address registered with Council